UK Contact Centre & Financial Services Technology · 28 Years
We run our own live contact-centre floor on the exact stack we sell. Diallers, compliance, CRM and managed security — proven on our own operation before it reaches your invoice.
Running in production on Telebyte’s reference deployment
The problem
If you’ve spent any time around a ViciDial install, a GoHighLevel pipeline, or a customer-facing quote site sitting on top of an insurer API, you know the failure modes: a SIP trunk that drops at peak hours, a CRM workflow that quietly stops firing, a Next.js form that posts to a CORS-blocked endpoint at 4pm on a Friday. Most “contact centre IT” suppliers will sell you the boxes and disappear once the invoice clears.
Telebyte was built the other way round. Telebyte’s reference deployment is a live UK insurance brokerage where every part of this stack — dialler, CRM, customer-facing site, transcription pipeline — runs every working day. The log alongside is the 2am every unmanaged estate dreads — a SIP trunk dropping, channels lost, a backup missed. On a Telebyte-managed estate it ends the only way that matters: failover engaged, zero calls lost.
Enterprise-grade IT security for small firms, fully managed for a fixed monthly cost. The layered protection a large enterprise runs — device lockdown, threats blocked before they arrive, everything monitored 24/7 — without needing an IT department. It’s the exact stack that protects Telebyte’s own systems.
Explore Telebyte ShieldWhat we do
Run the floor, secure the business, build the software around it. Everything we do sits under one of those three — no bolt-ons, no reselling.
Hosted and managed ViciDial / Asterisk for UK contact centres. SIP trunking, call recording compliance, agent infrastructure, and migrations from hosted SaaS providers. Self-managed from £149/mo, fully managed from £1,200/mo. We run ViciDial / Asterisk, and migrate from Amcat/Noble, Touchstar, Ultra and Onstate.
Read more about DiallersWhisper transcription, AI conversation intelligence, and full-text search across every call — built for FCA-regulated UK firms under Consumer Duty. 9.2M+ recordings indexed and searchable on Telebyte's reference deployment, with an AI layer scoring calls on quality and compliance. Self-hosted from £4,500, managed from £299/seat/mo, or £149/seat/mo as an add-on.
Read more about Call AnalyticsOperations intelligence built on top of the dialler — live wallboards, per-agent connect-rate analytics, web-lead provider scorecards, and automated daily email digests. The numbers managers actually act on, delivered every morning rather than buried in a dashboard. Self-hosted from £2,000, managed from £149/mo.
Read more about ReportingTPS/CTPS register screening, HLR validation, Ofcom drop-rate monitoring, and anti-fraud checks for regulated UK outbound — the controls regulators ask for, switched on by default, with a full audit trail. Built for FCA Consumer Duty and Ofcom obligations. Self-hosted from £2,500, managed from £199/mo + lookup costs.
Read more about ComplianceGoHighLevel implementation, customisation, and ongoing management. Pipelines, automations, custom dashboards, agent permissions, off-site backup, and bespoke insurer and underwriting-platform integrations built to order. Especially for UK insurance, finance, and claims firms.
Read more about CRMCustom Next.js applications for regulated UK firms — marketing and brochure sites, quote-to-application flows, broker portals, anything that needs to talk to an insurer or finance API. Hosted on Vercel, integrated with the CRM, FCA-aware from day one. From £3,500.
Read more about WebsitesWhere this comes from
Twenty-eight years in UK contact-centre technology, twenty-two of them dialler-specific — from Amcat UK (later Noble Systems) in 2004, to running ViciDial / Asterisk in production today, plus nearly a decade leading IT for a UK insurance group. The full story is on the About page.
No middle layer. The engineer who’d design a Telebyte system is the engineer who’d build it.
The reference deployment
Telebyte’s reference deployment is an FCA-regulated UK insurance brokerage running the entire technology stack: an 8-agent ViciDial floor, a GoHighLevel CRM with 540,000+ contacts, a Whisper-based transcription pipeline across more than 9 million call recordings, and a customer-facing Next.js quote-to-application site sitting on top of a major UK friendly society’s insurance product APIs.
A second engagement is a UK claims management firm running on the same stack — dialler, CRM, and customer-facing infrastructure all delivered and supported by Telebyte.
Telebyte is taking on new clients across every service lane. References available on request once a fit is established.
LAYER 01
Next.js · Vercel
Quote-to-application flows, server-side proxied into insurer APIs.
LCP
LAYER 02
GoHighLevel
Pipelines, automations, custom dashboards, agent permissions.
contacts
LAYER 03
ViciDial · Asterisk 18
Outbound, inbound, blended campaigns. SIP via VoipTalk.
agents live
LAYER 04
Whisper · RoBERTa · MariaDB
Encrypted, indexed, FCA-compliant, fully searchable.
indexed
Why us
Engineering grounding from Amcat UK in 2004. ViciDial / Asterisk in production today, with hands-on history across Amcat/Noble, Touchstar, Ultra and Onstate. Nearly a decade running an IT team of up to eleven for a UK insurance group. The depth shows up in the work.
The reference deployment is a live UK contact centre Telebyte builds, manages, and operates every working day. Anything Telebyte recommends has been load-tested on Telebyte's own operation before it hits a client invoice.
Phone, email, and ticket support all answered by people in this country, on UK time. No tier-one offshore relay.
Tiered monthly pricing for diallers on the website. Day rate for projects. No “request a quote” wall for the basics.
Pricing
Three tiers for hosted ViciDial, starting at £149/month for self-managed and £1,200/month for fully managed. CRM and website work is project-based — fixed prices for fixed scopes, from £900/day for time-and-materials. Everything listed on each service page, including what’s not included.
Tell Telebyte roughly what you’re trying to do — agent count, what’s in production today, any compliance constraints. One working day to a straight answer.