3-page PDF · A4 · 28-point self-assessment
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Resources
Practical reading for UK contact-centre and financial-services operators.
One free download, plus articles drawing on twenty-eight years of UK contact-centre engineering.
New · FCA Consumer Duty
FCA Consumer Duty Call Monitoring Readiness Checklist
A free 28-point self-assessment, free PDF download. Work through where your call monitoring stands against what Consumer Duty now expects — coverage, vulnerability identification, retention, and board-level evidence — before the FCA asks you to.
Coming soon
- Coming soon
VICIdial INBOUND_MAN and the hardcoded NXDIAL pause — why your inbound queue feels slow
The inbound pause nobody documents, and what it does to your queue times.
Not yet published - Coming soon
GoHighLevel customFields search: the one-character API gotcha
Singular vs plural — the field-name quirk that silently breaks lookups.
Not yet published - Coming soon
Cloudax CLI passthrough on VoipTalk — the fromuser problem
Why your CLI doesn't present, and the fromuser setting that fixes it.
Not yet published
Also free to download
14-page PDF · Updated 2026
The UK Contact Centre Operator’s FCA Call Recording Checklist (2026)
Retention periods, encryption requirements, Consumer Duty obligations, redaction policies, transcript indexing, and what to do when an SAR or FOS request lands. Written by people who actually run a regulated contact centre.
Articles
30 May 2026 · 9 min read
VoipTalk Setup for ViciDial: SIP Trunk Configuration That Actually Works
A step-by-step working configuration for connecting VoipTalk SIP trunks to a ViciDial install — peer config, dialplan, CLI handling, inbound routing, and the errors people hit most often.
Read article28 May 2026 · 9 min read
GoHighLevel for UK Insurance Brokers: A Real Implementation Guide
How to make GoHighLevel work for an FCA-regulated UK insurance brokerage — pipelines, custom fields, integrations with insurer APIs, the gaps in the standard configuration, and what to build around them.
Read article25 May 2026 · 10 min read
Transcribing and Sentiment-Scoring 9 Million Call Recordings on £50/mo of VPS
How Telebyte runs a production transcription and sentiment-scoring pipeline across a 9M-recording UK call-centre archive on commodity VPS infrastructure — Whisper INT8, RoBERTa sentiment, MariaDB FULLTEXT, and the architecture decisions that keep the bill predictable.
Read article21 May 2026 · 10 min read
Migrating from Hosted 8x8 or GoToConnect to Self-Hosted ViciDial
What it actually costs, takes, and breaks to migrate a UK contact centre off hosted dialler SaaS — 8x8, GoToConnect, RingCentral — onto self-hosted or managed ViciDial.
Read article18 May 2026 · 10 min read
FCA-Compliant Call Recording for UK Call Centres: 2026 Checklist
A practical checklist for UK call centres on FCA call-recording requirements in 2026 — retention, encryption, indexing, redaction, SAR handling, and the most common ways operations fail Consumer Duty audits.
Read article15 May 2026 · 10 min read
ViciDial vs GoAutoDial vs Bitrix24: Which Predictive Dialler in 2026?
An honest side-by-side comparison of the three predictive diallers most often shortlisted by UK contact centres in 2026, including the use cases where ViciDial is the wrong answer.
Read article13 May 2026 · 11 min read
Hosting ViciDial on Contabo VPS in 2026: A Complete Guide
A practical, opinionated walkthrough of running production ViciDial on Contabo VPS infrastructure — sizing, hardening, SIP trunk configuration, call-recording compliance, and the gotchas Telebyte sees most often in UK deployments.
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Need something the articles don’t cover?
Telebyte answers technical questions from UK contact-centre operators by email — even when there’s no project on the table yet.